Today we’re at the Augusta Civic Center for the long-awaited Summit 2008. I’ll be trying to live blog at least some of today’s workshops as they happen. Here’s a quick summary of the morning’s first two keynote addresses, by Bruce Katz of the Brookings Institution and Jim Chrisinger of the Public Strategies Group.
Bruce gave the morning’s first address, and noted that as a result of his work in Maine two years ago, his 16 year-old daughter is now obsessed with Maine’s “quality of place,” going to an Outward Bound trip this summer and gunning to attend college here. A great example of how Maine’s “brand” exerts a pull on people all over the state.
Bruce then gave a quick rundown of the Brookings report’s recommendations, which, he maintains, remain the same two years later, even amidst the remarkable economic changes we’re going through right now.
In fact, Katz maintains that challenging economic times make the Brookings report’s recommendations more timely than ever: now is the time to recommit to the fundamental strengths of Maine’s economy. Those are Maine’s “brand,” its quality of place, and its entrepreneurial, frugal culture. By leveraging those strengths, Maine’s economy will thrive in the long term.
Katz then gave us a “report card” on how well we’ve implemented the strategies contained in the report, and what still needs to be done. Although the state has made some laudable investments in research and development, quality places, and efforts to streamline government, Katz notes that the state needs to make a long-term commitment to those investments, by finding a dedicated source of funding for investments and freeing up more resources from a leaner government.
Jim Chrisinger spoke next. His first line: “I’m from the government, and I’m here to help.” The crowd chuckles, and Chrisinger notes that it’s a reliable laugh line. But as a former public servant, he’s troubled that it’s such a reliable laugh line. Why should government be such a joke?
Chrisinger’s current employer, the Public Strategies Group, works all over the world, at all levels of government, to try to make government more effective and cost-effective to its public “customers.” He gives a quick history of the history of our current model of government: the top-down, rigid bureaucracy had its genesis in the old progressive era, as a solution to the spoils system that had generated so much corruption and failures at the turn of the century. Back then, “bureaucracy” wasn’t a dirty word: it was seen as a vital solution, and it was the standard model in private enterprise at that time as well (think of Henry Ford’s assembly lines).
But after nearly a century under the bureaucratic model of government, it’s time to adapt: become less rigid and rules-based, and allow more creativity and entrepreneurial action in governments. Chrisinger gives a quick example: customer service standards at the DMV, so that if your license isn’t renewed within 30 minutes, you won’t pay for it. Instead of having a supervisor work as a (not very effective) cheerleader, DMV workers in this model have a real financial incentive to serve customers quickly and efficiently.
Chrisinger notes that there’s no shortage of creative ideas for entrepreneurial government: the “supply” side is strong. There is a shortage of demand for better government. He thanks GrowSmart Maine for getting involved in generating more demand, and asks the audience to demand the same of their candidates before election day.
Chrisinger and PSG will be working with GrowSmart to generate an “action plan” for better government in our upcoming “Governing Maine in the 21st Century” project.